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Terms & Conditions

The prices on this web site supersede all previous prices and may change without notice. All prices are Net and are subject to the following terms:

 

SHIPPING CHARGES: All shipments are FOB FACTORY. Purchaser is therefore responsible for both shipping charges and damage to goods in transit. Note that freight charges are based on weight AND volume. Assembled items take up a greater shipping volume and are typically charged at a higher freight rate than items shipped flat. Purchaser must specify a freight carrier (if other than UPS) at time the order is placed. Desco Industries will prepay UPS shipments and the cost of freight will be added to each invoice unless otherwise specified. NOTE: Request to ship UPS 1st, 2nd, or 3rd day is a method of shipment and does not imply any expediting of order processing by Desco Industries. For non-UPS shipments, the order will be shipped freight collect or third party billing at purchaser's option. Purchaser is responsible for and agrees to pay charges disallowed or billed back to Desco Industries by third parties when purchaser has specified third party billing. Some carriers may not be available to be used by Desco Industries. Purchaser will be notified if an alternate carrier is required.

 

MULTIPLE SHIPPING POINTS: Desco Industries Brand products are manufactured in various locations. Shipping points may vary and may change without prior notice.


INSURING YOUR SHIPMENT: You are responsible for your shipment once it leaves the F.O.B. point. We recommend that you insure all shipments, especially those with fragile items such as rigid mats (Micastat), liquids (cleaners, floor care, and paint products), and electronic equipment. The cost to insure a UPS shipment is minimal. Call or eMail Customer Service for more information. The buyer is responsible for uninsured lost or damaged shipments.

 

PAYMENT TERMS: You may pay with a credit card or by terms if you have previously set them up with us. Credit card payments will be charged on invoice date. Credit card payments accepted after date of invoice are subject to a 5% service charge.

 

Bank Information for Payments Via Check

Desco Industries Inc.
P.O. Box 60860
Los Angeles, CA 90060-0860

Checks must be drawn on a US bank in US dollars.

Bank Information for Wire Transfer. Please contact Accounting at (909)627-8178 for details.

 

SPECIAL MANUFACTURED ITEMS are available on a per-order basis only. Contact Customer Service for applicable minimum quantity and order amount. First article approval is required. Actual quantity shipped and invoiced may be +/- 10%. Special manufactured items are not returnable for credit.

 

SHORT SHIPMENT & PRICING CLAIMS: All claims pertaining to invoices (including short shipments, pricing discrepancies, freight charges, etc.) must be made in writing within 15 days of the invoice date. Claims must include copy of original PO, PO number, invoice number, and invoice date. All claims must be approved by Desco Industries.

DAMAGE CLAIMS: Desco Industries will not issue credit, or take responsibility for merchandise lost or damaged by the carrier, unless insurance is requested at the time of order. Such insurance is the responsibility of purchaser and will be included with freight cost on the invoice. Purchaser holds title to the goods once Desco Industries has delivered them to the carrier, and is therefore responsible for settling all damage or loss claims with carriers. Desco Industries will assist purchaser in any reasonable manner to establish damage claims with common carriers.

 

ORDER CORRECTION NOTICE: Upon receipt of orders with incorrect pricing, Desco Industries will continue to process your order based on the most current published pricing and terms and conditions in the Price List. Desco Industries will process orders with pricing per the current Price List. Desco Industries will email a corrected order for the Distributor to update their system.

 

EXPEDITED ORDERS: Desco Industries does not offer any expedited or rush services on orders. All purchase orders are processed in the order they are received. Orders processed on any Desco Industries E-Commerce site go directly into Desco Industries queue and may be processed before written orders sent at the same time.

 

FORCE MAJEURE: Desco Industries shall not be liable for any delay in delivery or for non-delivery, in whole or in part, caused by the occurrence of any event beyond the reasonable control of Desco Industries. If such event occurs, Desco Industries may allocate production and deliveries among its customers.


NORMAL DELIVERY: Most orders ship from the factory within one week. An email confirmation will be sent to you with shipment dates, once your order has been processed. To obtain accurate inventory levels we suggest checking the web site for current information.


BTO: (Built-To-Order) items are available on a per-order basis only. Contact Customer Service to check before ordering any BTO item. Some inventory may be in stock. Actual quantity shipped and invoiced may be +/- 10%. Build-to-Order Items are covered by Limited Warranty for defects in material and labor only, and are not returnable.

 

WSL: (While Stock Lasts) items are available ONLY while existing stock lasts and may be discontinued when stock is depleted.

 

CANCELLING ORDERS: Requests to cancel orders must be approved by Desco Industries. A request for cancellation and the reason for the cancellation can be sent to Orders@Desco.com. No cancellation will be honored without an emailed response from Desco Industries. Orders invoiced prior to a cancellation request will be subjected to the terms for returned merchandise.

 

PARTIAL SHIPMENTS: Partial shipments will be made unless the order specifies that the order is to ship complete.

 

CREDIT HOLD: Any unpaid invoice will be considered past due 30 days from the date of the invoice. New distributor orders will not be accepted or entered into the queue if any invoices are past due. Promised deliveries for existing orders will be moved to the end of the queue if any invoices become past due.

 

GUARANTEE: We make every effort to see to it that our products are of the highest quality and meet all appropriate recognized industry standards. Since we cannot guarantee that all products are applicable to all situations and that the data we provide from many sources is reliable and accurate for all situations, our lawyers want you to know that ...All statements, technical data, and recommendations contained herein are based upon tests we believe to be reliable. However, the accuracy or completeness thereof is not guaranteed. The proper and correct application of products and data is the responsibility of the user. The following is made in lieu of all warranties, expressed or implied:

Desco Industries' only obligation shall be to replace such quantity of the product proved to be defective. Desco Industries shall not be liable for any injury, loss, or damage, direct or consequential, arising out of the use of or the inability to use the product. Before using, users shall determine the suitability of the product for their intended use, and users assume all risk and liability whatsoever in connection therewith.

No statement or recommendation not contained herein shall have any force or effect unless embodied in a written agreement signed by authorized officers of Desco Industries, Inc.

 

LIMITED WARRANTY: Desco Industries expressly warrants that for a period of one (1) year from the date of purchase, Desco Industries products will be free of defects in material (parts) and workmanship (labor). Within the warranty period, a unit will be tested, repaired or replaced at Desco Industries' option, free of charge. Contact Customer Service for a Return Material Authorization (RMA) and proper shipping instructions and address. Please include a copy of your original packing slip, invoice, or other proof of date of purchase. Any unit under warranty should be shipped prepaid to the Desco Industries factory. Warranty replacements will take approximately two weeks. NOTE: A number of Desco Industries products have a longer than one-year limited warranty.

If your unit is out of warranty, Contact Customer Service for a Return Material Authorization (RMA) and proper shipping instructions and address. We will quote repair charges necessary to bring your unit up to factory standards. Ask about our Exchange for "New" Program.

 

WARRANTY EXCLUSIONS: THE FOREGOING EXPRESS WARRANTY IS MADE IN LIEU OF ALL OTHER PRODUCT WARRANTIES, EXPRESSED AND IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WHICH ARE SPECIFICALLY DISCLAIMED. The express warranty will not apply to defects or damage due to accidents, neglect, misuse, alterations, operator error, or failure to properly maintain, clean or repair products.

 

LIMIT OF LIABILITY: In no event will Desco Industries or any seller be responsible or liable for any injury, loss or damage, direct or consequential, arising out of the use of or the inability to use the product. Before using, users shall determine the suitability of the product for their intended use, and users assume all risk and liability whatsoever in connection therewith.

For more information about our terms and conditions, please eMail Contact Customer Service.

 


 

TERMS AND CONDITIONS FOR DESCO

 

The placement of orders to Desco will constitute agreement to the following additional TERMS AND CONDITIONS. In the event of dispute over these Terms and Conditions, the parties agree that the prevailing party's attorney fees and other costs as reasonably determined will be paid by the losing party.

 

PRICE COLUMNS

LIST PRICE:

Industrial User price
$1000 minimum order for faxed orders.
No minimum order for orders placed on the Desco website.

 

RESELLER PRICE:

Approximately 20% off of List Price

Orders must be placed online through the Desco website

No minimum dollar amount per order

No Drop Ship Charges. Reseller must provide 3rd party account number.

 

STOCKING DISTRIBUTOR PRICE:

Additional discounts for stocking quantities; 25-35% off List Price

No minimum dollar amount per order

No Drop Ship Charges. Distributor must provide 3rd party account number.

Stocking Distributor Requirements:

Adequate stock of products

Promotion of Desco in ESD control section of catalog, web site & other marketing efforts.

5% discount for order placed on the Desco website.

$500 minimum for orders not placed on the Desco website.

 

FOCUS DISTRIBUTOR OPTION:

Additional 5% discount off of Stocking Distributor Price

Orders must be placed online through the Desco website

No minimum dollar amount per order

No Drop Ship Charges. Reseller must provide 3rd party account number.

Focus Distributor Requirements:

20% sales growth commitment partner

Orders must be placed online through the Desco website

Carry no more than 1 direct Desco approved competitor brands

Carry adequate local stock of products

Carry adequate local stock of new products when introduced

Lead with Desco in ESD control section of catalog, web site & other marketing efforts

 

Expedited handling of Desco brand orders when needed at no charge

Laser co-branding on Desco brand mat kits at no charge

CONTACT DESCO FOR COMPLETE DETAILS

 

RETURNS FOR CREDIT: All returns for credit will be issued at the discretion of Desco. Returns are for credit will include a 25% restocking fee on all items and fees for re-packaging. A RMA must be obtained from Desco, before any return for credit will be allowed.
RETURNS FOR REPAIR OR RECALIBRATION: A RMA must be received and included with any unit returned for repair or calibration. End users can contact Desco Industries at Service@Desco.com for a quote on the cost for calibration or repair of a product. Please include the product number, serial number and description of the problem. In some cases Desco Industries may not be able to repair or calibrate an item. In such cases Desco will offer an upgrade to a current item of similar function.

 

PRODUCT CONTENT: Some new Desco products and/or the content of some Desco products may contain product that has been previously used and/or recycled. This content has been thoroughly tested to perform as good as, or better than, new product and is verified to perform as new. All products sold as new carry New Product Warranties.


 

SAMPLES AND DEMONSTRATION EQUIPMENT

POLICY STATEMENT: Desco's commitment and strategy is to ensure that a committed distributor partner is fully involved with any customer who receives technical demonstrations or products as samples. The Distributor partner is best equipped to fully service the customer with inventory, local service and support. Desco's role will be to provide on site technical back up if required. Our policy is therefore based on the concept that potential customers should not be shown products unless those products are available from the Distributor partner's stock.

SAMPLES: Desco expects that the Distributor partner sample product from their inventory. Desco will replace Distributor stock used for samples at no charge when the distributor supplies the following information:

a. Contact name, company name, addresses phone/fax numbers and e-mail address of the customer-evaluator.

b. Part number and quantity of the sampled item that customer is forecasted to purchase upon successful evaluation of the sample.

c. Estimated purchase date.

Samples can also be shipped directly from the factory, solely at Desco's discretion. The National Sales Manager must approve all direct requests. Direct shipments may be made directly to customers or to sales representatives or distributors for delivery to customers. The delivery method used will be the one, which, in the opinion of Desco, is most convenient to the customer. All such requests should include the same information as noted above.

 

DEMOS: End users that wish demo a Desco product may do so under the following guidelines. All demo orders must be pre-qualified by a Desco Regional Sales Manager.

- Demo units may not be used as loaners to customers who have returned units to Desco for repair or calibration.

- Distributor can place a purchase order with Desco for a demo unit with 90 terms.

- Demo units that are not returned with 90 days of shipment, will be invoiced for and are not returnable for credit.

- Desco may refuse any demo order.

 

COOPERATIVE ADVERTISING

Desco has a cooperative advertising/rebate program available to distributors for advertising, catalogs, and sales promotions. The program must be preapproved in writing. Contact Desco's marketing department for more information.

 


 

TERMS AND CONDITIONS FOR PROTEKTIVE PAK DISTRIBUTORS

 

The placement of orders by Distributor to Protektive Pak will constitute agreement by Distributor to the following TERMS AND CONDITIONS. In the event of dispute over these Terms and Conditions, the parties agree that the prevailing party's attorney fees and other costs as reasonably determined will be paid by the losing party.

 

PRICE COLUMNS

LIST PRICE:

This is the recommended Industrial User price

 

RESELLER PRICE:

Approximately 15% off of List Price

No minimum dollar amount per order

No Drop Ship Charges. Reseller must provide 3rd party account number.

 

RETURNS FOR CREDIT: Products may be returned for credit by Customer by obtaining a Return Merchandise Authorization number (RMA#) from PROTEKTIVE PAK. No RMAs will be issued after 60 days of shipping. Proof of purchase is required. For returns for stock products that are not a manufacturing or shipping error, a charge of 25% (minimum $25.) will be deducted from each credit issued to cover the cost of handling and restocking up to a maximum refund amount of $5,000. Plastek items are subject to a 50% (minimum $25.) restocking charge. Additional charges may be assessed if returned merchandise requires repackaging or repair. Credit may not be issued for items that are no longer stocked or are custom items. To ensure proper credit, Customer will include invoice copies with the merchandise to verify price paid. If invoices are not furnished, the credit will be issued at the lowest published or sale Customer cost for the item during the previous 12 months. No secondary credit will be issued if invoice copies are provided after PROTEKTIVE PAK receives merchandise. A copy of the RMA must accompany the shipment. The RMA number must appear on the outside of returned cartons, and PROTEKTIVE PAK reserves the right to refuse all return shipments which do not bear the RMA number or which are shipped freight collect.


RETURNS FOR REPAIR OR RECALIBRATION: A RMA must be received and included with any unit returned for repair or calibration. End users can contact Protektive Pak at Service@ProtektivePak.com for a quote on the cost for calibration or repair of a product. Please include the product number, serial number and description of the problem. In some cases Protektive Pak may not be able to repair or calibrate an item. In such cases Protektive Pak will offer an upgrade to a current item of similar function.

 


 

TERMS AND CONDITIONS FOR EMIT DISTRIBUTORS

 

The placement of orders by Distributor to EMIT will constitute agreement by Distributor to the following TERMS AND CONDITIONS. In the event of dispute over these Terms and Conditions, the parties agree that the prevailing party's attorney fees and other costs as reasonably determined will be paid by the losing party.

 

PRICE COLUMNS

LIST PRICE:

This is the recommended Industrial User price

 

RESELLER PRICE:

Approximately 20% off of List Price

No minimum dollar amount per order

No Drop Ship Charges. Reseller must provide 3rd party account number.

 

LIMITED WARRANTY: For Full Warranty Details, visit EMIT.DescoIndustries.com/Warranty.aspx

 

RETURNS FOR CREDIT: EMIT does not accept returns for credit.


RETURNS FOR REPAIR OR RECALIBRATION: A RMA must be received and included with any unit returned for repair or calibration. End users can contact EMIT at Service@DescoEMIT.com for a quote on the cost for calibration or repair of a product. Please include the product number, serial number and description of the problem. In some cases EMIT may not be able to repair or calibrate an item. In such cases EMIT will offer an upgrade to a current item of similar function.


 

 

TERMS AND CONDITIONS FOR MENDA DISTRIBUTORS

 

The placement of orders by Distributor to Menda will constitute agreement by Distributor to the following TERMS AND CONDITIONS. In the event of dispute over these Terms and Conditions, the parties agree that the prevailing party's attorney fees and other costs as reasonably determined will be paid by the losing party.

 

PRICE COLUMNS

LIST PRICE:

This is the recommended Industrial User price

 

RESELLER PRICE:

-       No Stocking Order Required

-       No Annual Sales goal

-       Minimum order is $100 unless the order is placed on line. There is NO minimum for on-line orders.

-       Reseller discount is 20% off List.

-       To be a qualified reseller we need to have a current resale certificate included with your order or on file and confirmation the product is for resale.

 

STOCKING DISTRIBUTOR PRICE:

-       $2,000 stocking order made up of Menda's top selling and new items.

-       Annual Sales of $10,000

-       $150 Minimum order. There is NO minimum order for on-line orders.

-       Authorized Distributors 1st column pricing is approximately 25-30% off List.

-       Promote Menda via your catalog and web-site. Again Menda will provide product recommendations and will email images of the products.

-       Scheduling training to introduce the product offering to your sales force and educate them on Menda's broad offering of specialty tools.

-       Menda includes "authorized" distributors on our website listing for distributors.

-       To be an authorized distributor we need to have a current resale certificate on file.

 

RETURNS: No returns should ever be necessary. If the situation arises please contact Customer Service. A Return Merchandise Authorization number (RMA#) must be obtained for any return. A 25% or $25.00 minimum Restocking Charge will apply. No credit will be issued for items that are obsolete by discontinuation, model changes, or for product that was originally invoiced 12 months previously or longer. COMPLETE END USER CONTACT INFORMATION MUST BE PROVIDED BEFORE THE RMA IS ISSUED. To ensure proper credit, Distributor will include invoice copies with the merchandise to verify price paid. New items that are being introduced for the first time in this cost schedule may be returned within six months with no restock charge.