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The Most Useful Time and Attendance System on the Market

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Question Why do I have a "PSD RAM FAILED:  CONTACT SERVICE" message on the Smart Clock's screen?
Answer

The Smart Clock is having a problem with it's e-prom.  Reset the clock by unplugging the power supply, waiting one minute and then plugging the power supply back in. The clock will reset itself and run through self-tests (as long as it is not connected to a battery backup unit that prevents it from turning off; you must use the reset button on the clock to force the reset if that is the case). Resetting the clock will not make it lose any punches in memory.

Do not allow any employees to swipe their badges or try to clock in via the keypad, since the error will return and block communication with the clock.  Poll the clock, if possible, to remove any punches from memory. 

The clock must come in for repairs. Please contact our technical support department for an RMA number and mailing instructions.

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