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The Most Useful Time and Attendance System on the Market

Questions And Answers

Question Category(s)
How do I set up the semimonthly pay period dates I want for months like February? Precious Time Software
What can I do if I have punches that should be grouped together that will not appear next to each other and provide calculated data? Precious Time Software
What can I do if I have punches grouped together for two days that should not be together? Precious Time Software
How can I speed up my software if it is running slowly? Precious Time Software
Can I delete the files in the Precious Time software's DATA folder? Precious Time Software
What do I do if I am blocked from accessing the software because the date or time on my PC is reported as being incorrect? Precious Time Software
What can I do if my CARDS window is not displaying information as usual, buttons are missing or the window is partially off-screen and can't be centered? Precious Time Software
Why won't my Precious Time software install when I am using Windows Vista or Windows 7? Precious Time Software
Can I print a report that reflects information narrowed down by the software's user-defined Criteria? Precious Time Software
Why do I get a “PORT OPEN ERROR: COMMUNICATIONS PORT IS ALREADY IN USE” error when I try to poll or communicate directly with a clock via the Perform Clock I/O screen? Precious Time Software
What can I do if I have employees that I know are clocking in and out, but I cannot see their punches in the CARDS window? Precious Time Software
Why are the period dates on my CARDS window incorrect? Precious Time Software
Why do I receive the error message, "Error (-15) opening TCP/IP communication." when trying to communicate with my Smart Clock. Precious Time Software
Why do I receive an error message about the date on my PC being incorrect when I try to access the program? Precious Time Software
How can I find employees faster in the Cards or Employee windows? Precious Time Software
How can I print the reports to a file? Precious Time Software
What does "Error - ( Record Not Found ) getting Default Schedule for Employee Number xxxxxxxxxx" indicate? Precious Time Software
Why do I see "NACK -1" or "Retry Count -1" errors when I am polling the clock? Precious Time Software
Why do I have a Transaction Framing Error?
Error: (Unable to Log transaction [48]) attempting to frame the delete transaction on Day Schedule. Delete Transaction cancelled.
and
Process DELETE Error?
An error was experienced when deleting a record from the Process view file: Error: LOGOUT Not Active (91)
Precious Time Software
Why do I receive a "Error -21 initializing socket for TCP/IP communication error." when trying to communicate with an Ethernet based Smart Clock? Precious Time Software