• Desco
  • EMIT
  • ESD Systems.com
  • Menda Pump
  • Menda-ID
  • Protektive Pak
  • SCS
  • Smart Clock
  • Special Team
  • Statguard Flooring

The Most Useful Time and Attendance System on the Market

Questions And Answers

Question Category(s)
Why do I get a "File (GREGLANG) could not be opened. Error: Access Denied (5)" when trying to open the program? Out-of-the-Box® Software
How do I set up the semimonthly pay period dates I want for months like February? Out-of-the-Box® Software
How do I fix a, "File cards cannot be opened.  Possible corruption 1477" or "CARDS File System error" message? Out-of-the-Box® Software
Can I utilize badges encoded with job numbers for my Smart Clock with a magstripe or barcode reader instead of entering job codes on the keypad? Out-of-the-Box® Software
Why do I receive a  "FILE ACCESS ERROR.  FILE (UCOUNT) COULD NOT BE OPENED. ERROR: POSSIBLE DATA CORRUPTION IN FILE ( 1194 )." when I attempt to open the Out of the Box for Windows program? Out-of-the-Box® Software
Why do I receive a, "TNA.EXE has encountered a problem and needs to close.  We are sorry for the inconvenience." error message when trying to poll the clock or when computing hours? Out-of-the-Box® Software
What can I do if I have punches grouped together for two days that should not be together? Out-of-the-Box® Software
What can I do if I have punches that should be grouped together that will not appear next to each other and provide calculated data? Out-of-the-Box® Software
How can I speed up my software if it is running slowly? Out-of-the-Box® Software
Can I delete the files in the Out of the Box software's BUFS and LOGS folders? Out-of-the-Box® Software
What do I do if I am blocked from accessing the software because the date or time on my PC is reported as being incorrect? Out-of-the-Box® Software
What can I do if my CARDS window is not displaying information as usual, buttons are missing or the window is partially off-screen and can't be centered? Out-of-the-Box® Software
Why won't my Out of the Box software install when I am using Windows Vista or Windows 7? Out-of-the-Box® Software
What can I do if my Out of the Box program freezes when it is booting up (often during the "Initializing", "Guaranteed Hours" or "Deleting Old Records")? Out-of-the-Box® Software
Can I print a report that reflects information narrowed down by the software's user-defined Criteria? Out-of-the-Box® Software
Why do I receive a, "Registration Code Incorrect" message when I attempt to open the Out of the Box for Windows program over the network (and I know that my registration code is entered in correctly) and I can access the program without an error from other PC's? Out-of-the-Box® Software
Why do I get a “PORT OPEN ERROR: COMMUNICATIONS PORT IS ALREADY IN USE” error when I try to poll or communicate directly with a clock via the Perform Clock I/O screen? Out-of-the-Box® Software
What can I do if I have employees that I know are clocking in and out, but I cannot see their punches in the CARDS window? Out-of-the-Box® Software
Why do I receive the error message, "Failed to create log file - Path Not Found" when I try to poll the clock? Out-of-the-Box® Software
Why do I receive the error message, "This application has failed to start because BII_V1100.dll was not found.  Re-installing the application may fix this problem." Out-of-the-Box® Software